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Frequently
Asked Questions
If you have several pets,
large and small, purchase the larger size ramp. Any animal can
use it; the additional length merely allows larger dogs to get
their hind legs on to the ramp sooner and rely less on their upper
body strength.
Q. Why does it work?
A. Skamper-Ramp is an escape
ramp: a means of preventing animals and pets from drowning. It
is truly a K.I.S.S.—“keep it simple solution”—to
a very major problem: animal drowning. Easy to assemble, lightweight,
strong and inexpensive, it is white so all living things can see
it.
Because it is made of heavy-duty
plastic, it is a deceptively simple-looking product. But behind
that design there is a significant amount of engineering, science
and testing. The primary science is that ALL living beings - domestic
or wild; bugs, animals, or humans; colorblind or not - see at
the wavelength that is the color white. When trapped, day or night,
they see it and go to it to keep their heads out of water and
for escape. Skamper-Ramp provides peace-of-mind to pet owners
and animal lovers since it provides protections against drowning,
day or night, 24/7.
Skamper-Ramp must be installed
so that a few inches of the "nose" (curved) end are
under water and the ramp breaks the water's surface, enabling
the animal to see it at eye level in the water. The "open-box-top"
end (closest to the pool wall) must be very snug against a vertical
wall in order to provide the rigidity necessary for an animal
to "skamper" out on the ramp — whether it's a
pool (commercial or private), floating or fixed dock, walled pond,
spa, bulkhead, reservoir, canal, stern of a boat, or stock tanks
and water troughs in pastures and remote ranchland.
You'll notice the decorative
pattern (created by the traction and flow holes) catches the animal's
interest but there are no colors on Skamper-Ramp because not all
animals see colors, but ALL animals see white. Skamper Ramp is
the only water rescue device on the market that is a ramp and
provides any animal with an escape from drowning—allowing
exit from the water on their own!!
NOTE: For optimal performance
of both Skamper-Ramp models it is important, from time to time,
to check and make sure the rope is as taut as can be so the ramp
is very snug to the (pool) wall... for the Original version, it
is important to check the nuts and bolts for tightness as well.
Also, the side wing nuts should be screwed tight and the tabs
pushed through so that the wings can "splay" out a bit
when you push down on the upper portion.
Q.
What about vinyl-lined pools and above ground pools?
A. While any of our ramps
work well for permanent vinyl liner pools - in-ground or above-ground
(steel walled) - making sure that an animal’s claws don't
puncture the pool liner, the Super Skamper-Ramp (with or without
its extender) will certainly be the safest and best model to use.
If you have a deck surface that overhangs the pool wall by 1"
or more, make sure you re-lace the ramp’s rope to the set
of holes below the Skamper-Ramp logo so that the ramp can be snugged
under the overhang, directly against the side wall.
In normal infrequent, escape-only
usage, the Original Skamper-Ramp version will not cut through
or tear the vinyl - for peace-of-mind, a double layer of vinyl
can be put on the side wall of the pool where the ramp will hang
(if you can get some from your vinyl pool contractor, or tape
the edges of the ramp with vinyl repair tape) but neither should
be necessary.
Note that the Super Skamper-Ramp
is designed for regular, even frequent, usage in vinyl pools as
well. Its totally smooth edges will not cut or wear on your liner,
even if it is used for regular ingress and egress by your pet.
We do not recommend our ramps
for soft-sided, non-permanent, above-ground pools. However, it
is possible to adapt your pool to accommodate the Super Skamper-Ramp.
You could try to adapt your deck (primarily by affixing a 1x10
x 18” board under the deck with a brace behind it holding
it perpendicular to the deck and parallel to the pool wall) so
that the Skamper-Ramp will have a rigid flat surface to brace
against so that animals may escape using it.
Q.
How does it install to a boat or a dock?
A. Because Skamper-Ramp was
originally designed for use in pools, dock installation is easy
if theer is a vertical face to the dock. Simply tie both rope
ends to one cleat and make sure the ramp is snug to the dock face.
Boat installation often requires
some ingenuity, and awareness that chop may “kick it up”.
Outboard motors, are the easiest – as in the picture here,
simply brace the ramp on the stern alongside a motor and tie both
ropes to one stern cleat.
With a swim ladder, some
people re-lace the rope to the set of holes below the Skamper-Ramp
logo and then tie it around the ladder rails, and brace it between
the top rung and the bottom of the platform, so that the underside
of the platform keeps the ramp from going vertical.
With a large platform that
is high off the water, some people put eye hooks on the underside
of the platform about 6” back from the end. Then re-lace
the rope so that you can tie the ramp through the eye hooks and
back down through the ramp, allowing the ramp to stay dragging
behind and under the boat. The advantage to this is that in chop
it won’t kick up and the underside of the platform allows
a brace so the ramp doesn’t go vertical.
The back (“open box”)
end of the ramp requires approximately 5” of a vertical
surface to brace against, or must have the underside of a rigid
horizontal surface to brace against. As with pool installation,
the ramp also must have at least 3” submerged beneath the
water. We will honestly tell you that if your boat gunwale is
too high out of the water (like many sailboats), has a sloped
transom/stern or no place to “create” a brace, it
may not be appropriate for your boat.
On the other hand, we have
had a number of customers tell us that they “will figure
it out and make it work”….essentially, where there
is a will, there’s a way! But there are other options in
products designed specifically for boats: www.doggydocks.com and
Pawsaboard.
Q.
What is it made of?
A. The new Super Skamper-Ramp
has been blowmolded using white polyethylene, and is equally as
chemical- and UV/solar-resistant as the original version which
is made from recyclable box-extruded polypropylene that is likewise
UV- and chemical-resistant. None of the Skamper-Ramp models will
become yellow, mildew or “scummy” over time -- and
they won't grow barnacles. Both fabrication methods ensure that
all models are lightweight as well as durable—providing
tremendous strength-to-weight ratio and affordability!
Each ramp comes complete
with the necessary hardware for assembly and installation - rope,
stainless steel d-ring clips and washers for the Super Skamper-Ramp
which snaps together; and the nylon rope, nuts, bolts, washers,
wing strips, and stainless steel d-ring clips for screwing into
the decking for the original ramp. The only additional parts you
will need to purchase separately, for any of our ramps, are the
1/4" stainless steel pan-head screws about 1.5" long
(and concrete anchors) required by your pool deck surface.
The new Super Skamper-Ramp
is a blowmolded polyethylene part, while the original Skamper-Ramp
is fabricated from 8 mm polypropylene board.
NOTE: For optimal performance
it is important, from time to time, to check and make sure the
nuts and bolts are tight on the original and Big Dog models, and
that the rope is taut on all models so the ramp is snug to the
pool wall and most stable.
Q.
What size is right for me to use and what are other applications?
A. The newly designed Super
Skamper-Ramp is meant for any size animal, can be used with or
without the entender snapped in, and is designed to endure more
wear-and-tear from frequent use, rather than just an occasional
escape. It is strong enough to hold over 200 lbs (~100 kgs) on
dry land, so even more with water displacing the weight.
The original Skamper-Ramp
is for critter control, emergency escape and infrequent use, especially
for animals under 45 lbs (20 kgs).
The width of the Skamper-Ramp
was determined by the fact that the placement of the feet of virtually
all dogs never exceeds 12”. Most any animal’s upper
body can be held out of water by any size of Skamper-Ramp, allowing
the ramp to do what it is supposed to do—prevent drowning.
Because so many customers
asked for it, we made the longer and much stronger Super Skamper-Ramp
model, for dogs that weigh more and have longer shoulder to hip
length.
Even so, the original size is still the most commonly used for
smaller pets and/or control of wildlife that fall/are chased into
a water hazard.
You can bend but you can't
actually break the original model of polypropylene ramp. It may
not always look pretty but it will provide a means of holding
a head out of water, or escape.
For people with very small
pets, like toy and teacup breeds, you might feel more comfortable
putting white toweling on the ramp and lacing it on the underside
so there isn’t a chance they will be frightened by the hole
pattern or slip their leg into the holes as they learn to use
the ramp. You might also find you can use the larger ramp as an
indoor ramp for pets weighing less than 25 lbs(10kgs), to get
up onto, or down from furniture and then tuck out of sight when
not in use.
For those who live on farms
and ranches, you can anchor the original Skamper-Ramp in stock
tanks and water troughs so that any critters that might fall in,
when going for a drink or swim, have a means of escape and won't
drown and pollute the water as they decay. One less chore for
the busy farmer/rancher, and peace of mind that there is good
water for animals to drink.
In winter, if pools are left slightly drained for winter, hanging
a Skamper-Ramp down into the pool makes an easy escape ramp for
any animal that may get caught during the off-season. For old
fashioned covers that are not permeable, leaving a larger sized
Skamper-Ramp tied to the cover anchor along the middle of the
narrow side, reaching as far to the center as possible, helps
a dog or animal that may go onto the sagging cover, have a way
to get out.
Skamper-Ramp works well with floating docks and houseboats, too!
It just must have the 5-6" of vertical surface to brace against
and have at least 3" of ramp in the water at all times.
Q. Why do I need a Skamper-Ramp
if I have a pool alarm, a fenced pool, or I have trained my dog
to the steps?
A. No matter how careful
we are, accidents do happen! Fence gates get left open from time
to time, or don’t always get securely closed. Many animals—especially
"critters!" manage to get over or under fencing. Alarms
are great if someone is around to hear them. What if they aren’t?
In training a pet to the steps (which are underwater and can’t
be seen by the pet), you have actually trained your pet to some
marker. But do you know exactly what that marker is that your
pet is using? What if that potted plant or piece of furniture
is moved for a party, or the landscape changes – how will
your pet find the steps then? And while you may have trained your
dog to the steps, that is when you go to the pool with them or
call them out from a consistent place, not necessarily when you
are not there or it is a stressful time. What if they are spooked,
chased or fall in, or if some other animal gets to your pool?
Then the situation is not the same.
Just as one plans for layers
of safety protection to keep people from drowning in the pool,
one needs to also plan for layers of protection to keep animals
from drowning in pools. There is great value to the peace of mind
that comes from knowing there is one additional, inexpensive layer
for drowning prevention in addition to your fence and/or your
training.
Q.
Are there alternative anchoring methods?
A. For those that don’t
want to drill holes into their decks, it is possible to use existing
tie-down points such as pool cover attachment anchors, clips,
railings, etc. Just be sure to check the tautness of the rope
from time to time—the knots can loosen, particularly when
they are tied around something like a railing.
There are many creative ways
to attach the ramp, but you must be sure that the ropes are not
spread too far apart—they should be parallel or come together
at one point—and that the back and wings have a straight/vertical
surface to brace snuggly against, and that the force is downward
(diagonal vectors) so it does not pull purely horizontally (or
it will pull out.)
There is no one right way
to install a Skamper-Ramp, however, two criteria are critical:
1) a few inches of the round "nose" end need to be submerged
so that the white ramp breaks the water surface and the animal
can see the ramp leading out while swimming, even in stress; and
2) the open-box end of the ramp needs to be as snug as possible
against a "rigid" flat, vertical wall so that when a
critter or pet gets on the "nose" end the Skamper-Ramp
has something to brace against.
It is the open-box end that provides rigidity and robustness,
especially when braced against a vertical element—that’s
what makes it work.
The most important point
about the installation is to have the Skamper-Ramp as snug to
the pool wall as possible, while still having a few inches of
the “nose” end of the ramp submerged. To accomplish
that there is a separate set of holes for (re)threading the connection
rope (below the Skamper-Ramp logo) if need be. This will help
if it seems that the ramp wobbles too much, or if there is an
overhang or deep coping.
Q. How long will it last?
A. As stated above, the ramp
is made of polymers that are some of the strongest, most durable
materials available that float. In addition, the polymers used
are UV- and chemical- resistant. Because of this, we know it will
hold up for a very long time—one has been installed in a
pool in Charleston, SC for over 5 years, still looks very much
like the day it was installed and is going strong. While we can't
make guarantees, the ramp should last a very long time!
Q.
Are there other uses besides commercial or residential pools?
A. Our customers are creative
in their applications. Many people are buying Skamper-Ramps for
their floating docks, fixed docks, and boats (from the stern transom
or with the swim platforms); to use for thin ice rescue; for indoor
ramps to litter boxes or furniture for very small or light weight
animals; and in stock tanks and water troughs in pastures and
remote ranchland. Hotels, motels, municipal water system reservoirs
can all take advantage of Skamper-Ramp's drowning prevention to
keep water free of animals. Let us know yours!
Q.
What happens if I am missing a part? Is my ramp defective?
A. No, the ramp itself is
fine! To help keep costs down, the ramp kits are assembled at
the SC Vocational Rehabilitation Department's Charleston Training
Center. You can imagine how tedious it is to count out all the
nuts, bolts, washers, d-ring clips, rope, etc for each kit and
assemble it (!)....Occasionally there are mistakes and parts are
miscounted or missing. Having a ramp with a missing part does
not mean it is defective. Just let Skamper Ramp know as soon as
you discover a part is missing and Skamper Ramp will send the
replacement part out by first class US mail, so that you can assemble
your ramp and put it to use.
Q.
What is the Warranty/Return Policy?
A. Skamper-Ramp® accepts
returns for product failure due to manufacturer defect only. Skamper
Industries does not accept returns for unused/untried ramps. We
offer a one-year manufacturers warranty against product defect.
This is why we ask you to complete the warranty card that comes
with your ramp!
If, however, your product
arrives and is missing any of the listed parts, this is an oversight
by our packaging facility. Please contact Skamper Ramp immediately
and the missing parts will be mailed to you at no charge via USPS
First Class.
If your ramp fails or breaks,
please contact the vendor from whom you purchased it to receive
return instructions and an RMA number. You are responsible for
shipping charges back to Skamper Industries for inspection. Skamper
Industries will inspect the product and notify the vendor if the
return qualifies as a warranty/product defect return. If the ramp
is defective, a replacement will be sent to you at no charge.
Returns due to manufacturer
defect/failure must adhere to the above conditions and in addition:
· The product must be returned is in its original packaging,
with all component parts
If you have questions regarding
installation or assembly you will find more details in the FAQs
portion at www.skamper-ramp.com.
Remember, dogs must be trained to use the ramp!! Other animals
do not......
NOTE: Shipping & handling fees are not refundable, however
your replacement ramp will be sent at no cost to you.
Q.
Can I contact you if I still have questions?
A. Of course!!! Call Nitro
Dog and they will find the answer for you!
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